Terms and Conditions

Please read these terms and conditions carefully before using our custom clothing services. By placing an order with CraftyInks, you agree to be bound by these terms.

Last Updated: December 15, 2024

1. Acceptance of Terms

By accessing and using the CraftyInks website (craftyinks.com) and placing orders for our custom clothing services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

These terms constitute a legally binding agreement between you ("Customer," "you," or "your") and CraftyInks ("we," "us," or "our"). If you do not agree with any part of these terms, please do not use our services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

2. Definitions

For the purposes of these Terms and Conditions:

"Services"

Our custom clothing design, printing, embroidery, and related services

"Products"

T-shirts, hoodies, caps, joggers, and other apparel items we customize

"DTF"

Direct-to-Film printing technology we use for custom designs

"Order"

Your request for custom products submitted through our website or other channels

3. Our Services

CraftyInks specializes in custom clothing design and production, offering:

Printing Services

  • DTF (Direct-to-Film) printing
  • High-quality, durable transfers
  • Full-color designs with fine detail
  • Suitable for complex artwork

Embroidery Services

  • Professional embroidery
  • Premium thread quality
  • Logos and text designs
  • Raised, textured finish

Product Range

We customize t-shirts, hoodies, sweatshirts, polo shirts, caps, beanies, joggers, shorts, and other apparel items. All products are sourced from reputable suppliers and meet quality standards.

4. Ordering Process

1

Design & Quote

Submit your design and specifications for a custom quote

2

Approval & Payment

Review quote, approve design, and complete payment

3

Production & Delivery

We produce your order and ship it to your address

Order Requirements

  • All orders must include complete product specifications (size, color, quantity)
  • Design files must be provided in high resolution (minimum 300 DPI)
  • Customer must have rights to use all submitted artwork and designs
  • Minimum order quantities may apply for certain products or services

Important Notes

  • • Orders cannot be cancelled once production has begun
  • • Custom orders are final sale and cannot be returned unless defective
  • • We reserve the right to refuse orders that violate our content policy

5. Payment Terms

Payment Methods

  • Credit/Debit Cards (Visa, Mastercard, Amex)
  • PayPal
  • Apple Pay
  • Google Pay
  • Bank Transfer (for large orders)

Payment Schedule

  • Orders under £100: Full payment upfront
  • Orders £100-£500: 50% deposit required
  • Orders over £500: 40% deposit required
  • Balance due before shipping

Payment Policies

  • Secure Processing: All payments are processed through secure, PCI-compliant payment gateways
  • Processing Time: Payments are typically processed within 24 hours
  • Failed Payments: Orders with failed payments will be cancelled after 48 hours
  • Currency: All prices are in British Pounds (GBP) unless otherwise stated

Pricing & Fees

Prices include all design setup and printing costs. Additional charges may apply for:

  • • Rush orders (additional 25% fee)
  • • Complex embroidery designs (quoted separately)
  • • Premium garment upgrades
  • • International shipping

6. Custom Designs & Intellectual Property

Your Rights and Responsibilities

Customer Responsibilities
  • • Ensure you own rights to all submitted designs
  • • Provide high-quality artwork files
  • • Approve final design proofs before production
  • • Comply with copyright and trademark laws
CraftyInks Rights
  • • Right to refuse inappropriate content
  • • Right to make technical adjustments to designs
  • • Right to showcase completed work (unless requested otherwise)
  • • Right to retain design files for reprints

Prohibited Content

We reserve the right to refuse orders containing:

  • • Copyrighted material without permission
  • • Offensive or inappropriate content
  • • Hate speech or discriminatory messages
  • • Illegal or harmful content
  • • Trademark violations
  • • Defamatory statements
  • • Adult or explicit content
  • • Content promoting illegal activities

Design Services

  • Custom Design Creation: We offer professional design services for an additional fee
  • Design Modifications: Minor adjustments included; major revisions may incur additional charges
  • File Formats: We accept AI, EPS, PDF, PNG, and high-resolution JPG files

7. Production Times & Delivery

Standard Production Times

DTF Printing

3-5 business days

Embroidery

5-7 business days

Rush Orders

1-2 business days (+25% fee)

Factors Affecting Production Time

  • Order Volume: Large orders may require additional time
  • Design Complexity: Intricate designs may extend production time
  • Seasonal Demand: Peak seasons may result in longer lead times
  • Approval Process: Time starts after final design approval and payment

Important Timeline Notes

  • • Production times are estimates and may vary
  • • Weekends and holidays are not included in business days
  • • Rush orders subject to availability
  • • We'll notify you of any delays immediately

8. Shipping & Delivery

Shipping Options

Standard

5-7 business days

£4.99

Express

2-3 business days

£9.99

Next Day

1 business day

£19.99

Free Shipping

Free standard shipping on all orders over £50 within the UK mainland.

Delivery Areas

UK Mainland
  • • England, Scotland, Wales
  • • Standard rates apply
  • • Next day delivery available
  • • Free shipping over £50
Other Areas
  • • Northern Ireland: +£5
  • • Scottish Highlands: +£8
  • • International: Quote on request
  • • Channel Islands: +£12

Delivery Terms

  • Signature Required: All deliveries require adult signature (18+)
  • Safe Place: We can deliver to a safe place if specified during checkout
  • Failed Delivery: Items will be returned to depot for collection or redelivery
  • Tracking: Full tracking information provided for all orders

9. Returns & Exchanges

30-Day Quality Guarantee

We stand behind the quality of our work. If you're not satisfied with the quality of printing or embroidery, we'll make it right.

Return Policy

Returnable Items
  • • Defective printing or embroidery
  • • Manufacturing defects in garments
  • • Incorrect items shipped
  • • Damage during shipping
Non-Returnable Items
  • • Custom/personalized items (unless defective)
  • • Items worn or washed
  • • Items returned after 30 days
  • • Change of mind returns

Return Process

1
Contact Us

Email or call within 30 days

2
Get RMA

Receive return authorization

3
Ship Back

Use prepaid return label

4
Resolution

Refund or replacement

Resolution Options

  • Full Refund: For defective items or our errors (processing time: 5-7 business days)
  • Free Replacement: We'll reproduce the item at no charge if the issue was our fault
  • Store Credit: Alternative option for future orders (no expiration date)

Important Return Notes

  • • Items must be in original condition with tags attached
  • • Return shipping is free for defective items or our errors
  • • Customer pays return shipping for change of mind (where accepted)
  • • Photos may be required to process return claims

10. Intellectual Property Rights

Copyright & Trademark Compliance

Prohibited Uses
  • • Copyrighted images without permission
  • • Registered trademarks or logos
  • • Celebrity names or likenesses
  • • Sports team logos or names
  • • Movie, TV, or music content
  • • Brand names or slogans
Acceptable Uses
  • • Original artwork you created
  • • Licensed images with proper rights
  • • Royalty-free stock images
  • • Your own business logos
  • • Personal photographs
  • • Public domain content

Customer Indemnification

By submitting designs, you agree to:

  • • Warrant that you have all necessary rights to use the submitted content
  • • Indemnify CraftyInks against any copyright or trademark claims
  • • Take full responsibility for any legal issues arising from your designs
  • • Provide written authorization if using third-party intellectual property

Our Intellectual Property

  • CraftyInks Brand: Our name, logo, and branding materials are protected trademarks
  • Website Content: All website content, designs, and functionality are our intellectual property
  • Product Photos: We may photograph completed orders for marketing purposes (opt-out available)

Legal Action

We reserve the right to refuse, cancel, or remove any content that violates intellectual property rights. Customers are solely responsible for ensuring their designs comply with all applicable laws and regulations.

11. Liability & Warranties

Quality Warranty

What We Guarantee
  • • High-quality DTF printing that won't peel or fade with proper care
  • • Professional embroidery with secure stitching
  • • Garments free from manufacturing defects
  • • Colors that match approved proofs within reasonable variance
  • • Accurate order fulfillment (correct items, sizes, quantities)

Limitation of Liability

Important Legal Notice

CraftyInks' liability for any claim related to our services is limited to the total amount paid for the specific order giving rise to the claim.

We are not liable for:

  • • Indirect, incidental, or consequential damages
  • • Loss of profits, revenue, or business opportunities
  • • Delays caused by factors beyond our control
  • • Issues arising from customer-provided designs or materials
  • • Normal wear and tear of printed or embroidered items

Disclaimer of Warranties

No Warranty For
  • • Fitness for specific purposes
  • • Exact color matching across devices
  • • Durability beyond normal use
  • • Compatibility with specific applications
As-Is Basis
  • • Services provided "as is"
  • • No implied warranties
  • • Customer assumes risk of use
  • • Subject to quality guarantee only

Force Majeure

CraftyInks shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government regulations, supplier failures, or pandemic-related restrictions.

12. Contact Information & Legal

Business Information

Company Details

Business Name: CraftyInks Ltd

Registration: Companies House #12345678

VAT Number: GB123456789

Trading Since: 2020

Registered Address

123 Fashion Street

London, UK

SW1A 1AA

United Kingdom

Contact Methods

Email Support

[email protected]

24-48 hour response

Phone Support

+44 20 7123 4567

Mon-Fri 9AM-6PM GMT

Live Chat

Website Widget

Business hours only

Governing Law & Disputes

  • Governing Law: These terms are governed by the laws of England and Wales
  • Jurisdiction: Any disputes will be subject to the exclusive jurisdiction of English courts
  • Alternative Resolution: We encourage resolution through direct communication before legal action
  • Severability: If any provision is invalid, the remainder of these terms remain in effect

Additional Resources

Thank You for Choosing CraftyInks

These terms and conditions ensure a clear understanding between us and help us provide you with the best possible custom clothing experience. We're committed to quality, transparency, and excellent customer service.

Have Questions?

Our support team is here to help clarify any terms or policies.

Contact Support

Ready to Order?

Start creating your custom clothing with our easy design process.

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Legally Binding Agreement
Effective: December 15, 2024
UK Law Applies
CraftyInks Ltd

These terms and conditions were last updated on December 15, 2024. For questions about these terms, please contact us at [email protected]