Frequently Asked Questions

DTF (Direct-to-Film) printing is a cutting-edge printing technology that allows us to create vibrant, durable designs on various fabrics. The process involves:

• Printing your design onto a special DTF film
• Applying a hot-melt adhesive powder
• Curing the film and powder together
• Heat pressing the film onto your garment

This results in prints that are soft to touch, highly durable, and maintain their vibrancy wash after wash. DTF printing works on cotton, polyester, blends, and even leather!

Our typical production timeline is:

Total: 4-7 business days from design approval to shipping. Rush orders are available for an additional fee and can be completed in 1-3 business days.

We accept a wide variety of file formats to make it easy for you:

Resolution Requirements: Minimum 300 DPI for raster images. Vector files are preferred for the best quality results.

Yes! We provide detailed size charts for all our garments. You can find them:

• On each product page
• In our comprehensive Size Guide section
• During the customisation process

Need help choosing the right size? Our customer service team is happy to assist you with personalised sizing recommendations.

We want you to be completely satisfied with your custom order:

Return Process: Contact us within 14 days of delivery. We'll provide a return label and process your refund or exchange within 5-7 business days of receiving the item.

Absolutely! We love working with businesses, teams, and organisations:

Minimum Order: 20+ pieces for bulk pricing. Contact us for a custom quote and we'll work within your budget and timeline.