Privacy Policy

We are committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information when you use our custom clothing services.

Last Updated: December 15, 2024

Data Security

Your personal information is encrypted and stored securely using industry-standard practices.

Your Rights

You have full control over your data with rights to access, modify, or delete your information.

No Sharing

We never sell or share your personal data with third parties for marketing purposes.

1. Information We Collect

We collect information to provide better services to all our customers. The types of information we collect include:

Personal Information

  • • Name and contact details
  • • Email address and phone number
  • • Billing and shipping addresses
  • • Payment information (securely processed)
  • • Account credentials

Order Information

  • • Custom design uploads
  • • Product preferences and sizes
  • • Order history and status
  • • Communication preferences
  • • Reviews and feedback

Technical Information

  • • IP address and browser type
  • • Device information and OS
  • • Website usage and navigation data
  • • Cookies and similar technologies
  • • Performance and error logs

Communication Data

  • • Customer service interactions
  • • Email and phone conversations
  • • Live chat messages
  • • Survey responses
  • • Marketing preferences

How We Collect Information

We collect information when you create an account, place orders, upload designs, contact customer service, subscribe to our newsletter, or interact with our website. We also use cookies and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use your personal information for the following purposes, always in accordance with applicable data protection laws:

🛍️ Order Processing & Fulfillment

  • • Process and fulfill your custom clothing orders
  • • Manage payments and shipping
  • • Send order confirmations and updates
  • • Handle returns and exchanges

🎨 Service Delivery

  • • Process and prepare your custom designs
  • • Provide design consultations and support
  • • Quality control and production management
  • • Customer service and technical support

📧 Communication

  • • Send important service updates and notifications
  • • Respond to your inquiries and requests
  • • Provide customer support
  • • Send marketing emails (with your consent)

🔧 Website Improvement

  • • Analyze website usage and performance
  • • Improve our services and user experience
  • • Develop new features and products
  • • Prevent fraud and ensure security

Legal Basis for Processing

We process your data based on: contract performance (fulfilling orders), legitimate interests (improving services), consent (marketing), and legal obligations (tax records, dispute resolution).

3. Data Sharing and Disclosure

Our Commitment

We never sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is only shared when necessary to provide our services or when required by law.

When We May Share Your Information:

Service Providers
  • • Payment processors (Stripe, PayPal)
  • • Shipping carriers (Royal Mail, DPD)
  • • Email service providers
  • • Web hosting and analytics services
  • • Customer support platforms
Legal Requirements
  • • Court orders or legal processes
  • • Government investigations
  • • Tax and regulatory compliance
  • • Fraud prevention and security
  • • Protection of rights and safety

Data Protection Measures

All third parties we work with are required to maintain appropriate security measures and use your information only for the specific purposes we've outlined. We have data processing agreements in place with all service providers.

4. Your Privacy Rights

Under UK GDPR and data protection laws, you have several rights regarding your personal information:

Right to Access

You can request a copy of all personal data we hold about you, including how it's used and who it's shared with.

Right to Rectification

You can ask us to correct any inaccurate or incomplete personal information we hold about you.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it's no longer needed.

Right to Restrict Processing

You can ask us to temporarily stop processing your data in certain situations.

Right to Data Portability

You can request your data in a portable format to transfer to another service provider.

Right to Object

You can object to processing of your data for marketing purposes or based on legitimate interests.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Phone: +44 20 7123 4567
Post: Data Protection Officer
CraftyInks Ltd, 123 Fashion Street
London, UK SW1A 1AA

We will respond to your request within 30 days. If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide personalized services. Here's what you need to know:

Essential Cookies

Required for website functionality, shopping cart, and security

Analytics Cookies

Help us understand how visitors use our website to improve services

Marketing Cookies

Used to show relevant ads and measure campaign effectiveness

Cookie Control

You can control and manage cookies in several ways:

  • • Use our cookie consent banner to choose your preferences
  • • Adjust your browser settings to block or delete cookies
  • • Opt out of third-party advertising cookies
  • • Contact us to update your cookie preferences

Note: Disabling essential cookies may affect website functionality.

Third-Party Services

  • Google Analytics (website performance)
  • Payment processors (secure transactions)
  • Social media platforms (sharing buttons)
  • Email marketing services

Data Retention

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Stored for up to 2 years
  • Analytics data: Retained for 26 months

6. Data Security and Retention

Security Commitment

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Encrypted database storage
  • Firewall and intrusion detection
  • Regular security backups

Data Retention Periods

  • Account data: Until account deletion + 30 days
  • Order history: 7 years (tax requirements)
  • Marketing data: Until consent withdrawn
  • Analytics: 26 months (anonymized)

Data Breach Protocol

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities within 72 hours as required by law. We will provide clear information about what happened and what steps we're taking to address it.

7. Children's Privacy

Age Requirement

Our services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

If you are under 18, please ensure you have your parent or guardian's permission before using our services or providing any personal information.

If You're Under 18:

  • Get parental permission before ordering
  • Have a parent handle payment information
  • Use a parent's email for communications

For Parents:

  • Review orders and designs before purchase
  • Manage privacy settings and preferences
  • Request deletion of child's data if needed

Important: If we discover we have collected information from a child under 13 without parental consent, we will take steps to delete that information promptly. Please contact us immediately if you believe we may have collected such information.

8. International Data Transfers

Some of our service providers may be located outside the UK/EU. When we transfer your personal data internationally, we ensure appropriate safeguards are in place:

Adequacy Decisions

Transfers to countries with adequate data protection

Standard Contractual Clauses

EU-approved contracts ensuring data protection

Security Measures

Additional technical and organizational safeguards

Key Service Providers

  • Google Analytics (USA): Standard Contractual Clauses
  • Stripe (USA): Adequate protection measures
  • Email Services: EU-based providers where possible
  • Web Hosting: UK/EU data centers

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us:

Data Controller

Company: CraftyInks Ltd

Registration: Companies House #12345678

Address:
123 Fashion Street
London, UK SW1A 1AA

Data Protection Officer

Email: [email protected]

Phone: +44 20 7123 4567

Post: Data Protection Officer
CraftyInks Ltd
123 Fashion Street, London SW1A 1AA

Email Us

[email protected]

24-48 hour response

Call Us

+44 20 7123 4567

Mon-Fri: 9AM-6PM GMT

Live Chat

Available on website

Business hours only

Supervisory Authority

If you have concerns about our data practices that we haven't resolved, you can contact the UK's Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

Policy Updates & Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

How We Notify You

  • Email notification for significant changes
  • Website banner for important updates
  • 30 days notice before changes take effect
  • Updated "Last Modified" date on this page

Your Options

  • Review changes before they take effect
  • Object to changes or withdraw consent
  • Contact us with questions or concerns
  • Close your account if you disagree

Our Privacy Commitments

Transparency

Clear information about data collection and use

Control

You decide how your data is used

Security

Strong protection for your information

Thank You for Trusting CraftyInks

Your privacy is important to us. We're committed to being transparent about our data practices and giving you control over your personal information.

Effective: December 15, 2024
GDPR Compliant
UK Data Protection Act 2018
CraftyInks Ltd

This privacy policy was last updated on December 15, 2024. For questions about this policy, please contact us at [email protected]